Frustration mounting
Category Technology
On my first attempt at installing the Workplace Managed Client Provisioning Server, I noted that the instructions while confusing, required a two part custom install because I was using the IBM HTTP server installed on the same box as the WCS server. After a dozen or so failures, I contacted support and was told that I had misread the directions, and I should use the "typical install" option. I debated the issue, but they were insistent that I was wrong. Of course when I used the "typical install" the installation failed with exactly the same symptoms as it had previously. Finally after 2 weeks of trying numerous approaches and failed installs, I received a trace string to implement, and I produced a number of logs etc. that were sent off to Level 2 support last week. Today support sent me a message that they had heard back from L2 support that I was doing the install wrong and that I should be using the 2 part custom install that they had told me earlier was wrong. Just to add insult to injury, I was instructed to take screen shots of the installation screens to prove I am doing the installs as instructed! I'm hoping that the problem will get resolved before the next version is released - it has now been over a month.
On my first attempt at installing the Workplace Managed Client Provisioning Server, I noted that the instructions while confusing, required a two part custom install because I was using the IBM HTTP server installed on the same box as the WCS server. After a dozen or so failures, I contacted support and was told that I had misread the directions, and I should use the "typical install" option. I debated the issue, but they were insistent that I was wrong. Of course when I used the "typical install" the installation failed with exactly the same symptoms as it had previously. Finally after 2 weeks of trying numerous approaches and failed installs, I received a trace string to implement, and I produced a number of logs etc. that were sent off to Level 2 support last week. Today support sent me a message that they had heard back from L2 support that I was doing the install wrong and that I should be using the 2 part custom install that they had told me earlier was wrong. Just to add insult to injury, I was instructed to take screen shots of the installation screens to prove I am doing the installs as instructed! I'm hoping that the problem will get resolved before the next version is released - it has now been over a month.