Another week.... still waiting
Category Collaboration
Well, another week has gone by without a solution to my problem installing the IBM Workplace Managed Client Provisioning Server and to be honest, no substantive contact from support. I did get a call late last week asking for copies of my installation logs for Portal which I thought was a good sign. Even though I had already examined the logs looking for installation problems I thought that maybe support would identify an issue with the installation I had overlooked. My hopes were somewhat dashed when the support person called back to tell me I had sent the wrong versions because they didn't have the same date time stamp as the logs I had sent for the WMC install. I explained that portal gets installed along with the rest of Workplace and then the WMC server is installed separately. I'm not sure I convinced the support person of this, but he did not press the issue further. I asked what he thought a customer would think if it took this long to get an answer but he wisely ducked the question. I'll keep waiting and trying different configurations.
Well, another week has gone by without a solution to my problem installing the IBM Workplace Managed Client Provisioning Server and to be honest, no substantive contact from support. I did get a call late last week asking for copies of my installation logs for Portal which I thought was a good sign. Even though I had already examined the logs looking for installation problems I thought that maybe support would identify an issue with the installation I had overlooked. My hopes were somewhat dashed when the support person called back to tell me I had sent the wrong versions because they didn't have the same date time stamp as the logs I had sent for the WMC install. I explained that portal gets installed along with the rest of Workplace and then the WMC server is installed separately. I'm not sure I convinced the support person of this, but he did not press the issue further. I asked what he thought a customer would think if it took this long to get an answer but he wisely ducked the question. I'll keep waiting and trying different configurations.